Terms and Conditions
Effective Date:December 2, 2025 Location: 500 Cochrane Dr. Unit A, Markham, ON, L3R 8E2 Website: www.akgolfstudio.com
These Terms & Conditions (“Terms”) govern all bookings, purchases, and use of simulator bays and services offered by AK Golf Studio (“we,” “us,” “our”). By booking online or using our facility, you agree to these Terms.
1. Booking Policy
1.1 Online Booking RequirementAll simulator sessions must be booked in advance through our website’s online booking system.
1.2 Accurate InformationYou agree to provide accurate contact information when booking. AK Golf Studio is not responsible for issues arising from incorrect information.
1.3 Booking DurationSessions begin and end at the scheduled time. Late arrival does not extend your reserved time.
1.4 Group SizeEach simulator bay has a maximum occupancy (typically 4 players for open bays and 4 to 6 players for private bays unless otherwise specified). Exceeding capacity may result in refusal of entry.
2. Payment & Fees
2.1 Payment at Time of BookingAll bookings require full payment at the time of reservation unless otherwise arranged.
2.2 TaxesAll fees are subject to applicable taxes.
2.3 Price ChangesPrices are subject to change at any time, but confirmed bookings will be honoured at the rate paid.
3. Cancellation, Rescheduling & Refunds
3.1 Cancellation WindowCancellations must be made at least 24 hours before the scheduled start time to receive a full refund or credit.
3.2 Late Cancellations / No-ShowsBookings cancelled within 24 hours—or failure to attend—are non-refundable and may not be rescheduled.
3.3 ReschedulingYou may reschedule your session more than 24 hours before your booking time, subject to availability.
3.4 AK Golf Studio CancellationsIn rare cases of equipment failure or operational issues, AK Golf Studio may cancel or reschedule your session. If this occurs, you will receive a full refund or credit.
4. Use of Facility & Equipment
4.1 General ConductYou agree to use the facility responsibly, follow staff instructions, and comply with AK Golf Studio’s Safety, Etiquette & Code of Conduct.
4.2 Proper Golf Attire & FootwearClean golf shoes or running shoes are required. Soft spikes only.
4.3 Damage to Equipment or FacilityYou are responsible for any damage caused by misuse, negligence, or intentional actions. Repair and replacement costs may be charged.
4.4 Alcohol & SubstancesNo intoxication, drugs, or unsafe behaviour is allowed. Anyone deemed unsafe may be asked to leave without refund.
5. Lessons & Coaching Sessions
5.1 Professional InstructionLessons booked with AK Golf Studio instructors are subject to instructor availability.
5.2 Lesson Cancellation PolicyLessons follow the same 24-hour cancellation policy as simulator bookings unless otherwise specified by the instructor.
6. Safety & Liability
6.1 Assumption of RiskGolf involves physical movement and swinging clubs. By booking, you acknowledge these risks and agree to use the facility at your own risk.
6.2 Personal InjuryAK Golf Studio is not liable for injuries resulting from improper swing technique, inattention, or failure to follow safety instructions.
6.3 Personal BelongingsWe are not responsible for lost, stolen, or damaged personal items.
7. Facility Rules
7.1 Arrival TimePlease arrive 5–10 minutes before your session. Your booking ends exactly at the scheduled time.
7.2 Cleaning & TidinessPlease keep the bay clean, dispose of trash, and leave the space as you found it.
7.3 Unauthorized Coaching or FilmingOutside coaching for compensation is not allowed unless approved. Filming is permitted for personal use only.
8. Privacy & Data
8.1 Personal InformationWe collect booking information such as your name, email, and phone number solely to manage reservations and communications.
8.2 Trackman DataAny performance data from Trackman sessions belongs to the user but may be stored on Trackman’s servers according to their privacy policies.
8.3 Marketing CommunicationBy booking, you may receive studio updates. You may unsubscribe at any time.
9. Gift Certificates, Packages & Promotions
9.1 Gift CertificatesGift certificates are non-refundable and may be used toward bookings and services.
9.2 Packages / MembershipsPackages may have specific expiration dates and terms, which will be listed upon purchase. All AK Golf Studio memberships are non-transferable and are valid only for the individual registered at the time of purchase. Any sharing, transfer, or misuse of membership privileges is prohibited.
AK Golf Studio reserves the right, at its sole discretion, to suspend or terminate memberships without notice or refund in the event of a policy violation.
9.3 PromotionsPromotional offers cannot be combined unless stated.
10. Right to Refuse Service
AK Golf Studio reserves the right to refuse service to anyone who violates facility rules, behaves unsafely, or disrupts others’ enjoyment.
11. Changes to Terms
We may update these Terms from time to time. The latest version will always be available on our website.
12. Liability Waiver & Release of Claims
12.1 Assumption of RiskBy booking and using AK Golf Studio’s facility, equipment, or services, you voluntarily assume all risks associated with participating in golf-related activities, including but not limited to swinging golf clubs, ball strikes, slips, trips, falls, equipment malfunction, and any other activity within the facility.
12.2 Release of LiabilityTo the fullest extent permitted by Ontario law, you hereby release, waive, and discharge AK Golf Studio, its owners, staff, instructors, contractors, and affiliates from any and all liability for injuries, damages, losses, or claims arising out of or related to your use of the facility or participation in any golf activity, whether caused by negligence or otherwise.
12.3 IndemnificationYou agree to indemnify and hold harmless AK Golf Studio from any claims, demands, damages, or expenses (including legal fees) resulting from your actions, negligence, misuse of equipment, or violation of these Terms & Conditions.
12.4 Medical ConditionsYou acknowledge that participating in golf activities involves physical exertion. You are solely responsible for ensuring you are medically fit to participate and agree that AK Golf Studio is not responsible for any medical issues, injuries, or complications arising during or after your session.
12.5 MinorsParents or legal guardians booking on behalf of minors accept full responsibility for the minor’s safety and behaviour and agree to the liability terms on the minor’s behalf.
12.6 Property DamageAK Golf Studio is not liable for damage to personal property, including clothing, electronics, golf equipment, or other belongings brought onto the premises.
13. Contact Information
For questions or support:
AK Golf Studio500 Cochrane Dr. Unit A Markham, ON L3R 8E2 www.akgolfstudio.com info@akgolfstudio.com